An outstanding application with the most versatile interface can at times be very complicated for the first time users. This can cause a low usage of the application which in turn leads to loss of a potential client. This can be avoided by using dedicated application support team, who ensure to resolve all the queries and hence retaining the clients who have been confused in the past. Our support delivers the finest support to the most complex applications and infrastructures.

Application support plays a leading role in coordinating and managing the troubleshooting issues in the software solutions within the organization. We at SNWN Tech Solution are here to take care of all your server related tasks. Our certified techs have deep expertise in Jenkins, GIT, Docker, Kubernetes, CHEF DevOps and managing your various department like sales, support etc. behalf of you. We deliver the best engineering solutions to keep your services fast, stable & secure from any disaster.

Every Great Business Deserves A Great Application Support!

Application support services from SNWN Tech Solution can help you prevent and resolve issues quickly. Our integrated, 365x24x7 software services are backed by SNWN’s product expertise, global support infrastructure, hundred's of highly skilled, trained employees worldwide. We have immensely skilled, trained staff of our employees paid to provide unmatched application support.

If you believe you can do anything, we’re here to help you do it!

We not only keep track of your all documentations, applications but also wisely monitor your applications behavior.

  • Our admins will moniter your applications & websites using a customized monitoring tool.
  • Our Monitoring system will check your Application Server Infrastructure every hour and you will also get a monthly report of your applications.
Application Server Support

How It Works?

Your client satisfaction is our goal and we manage whole process accordingly by our certified engineer's team. Issue regulation, 99% server up-time, excellent english are main keys of client satisfaction and we have more 5+ year experience on more than 10+ application projects.

Application Outsource Support

Choose Your Plan

Let us take care of your Applications & Customers!

Choose Your Plan L1 TECH L2 TECH L3 TECH Team Manager
Prize for a Month
Fully Dedicated Team 500 $ 1000 $ 1500 $ 2000 $
Semi Dedicated Team 350 $ 700 $ 1050 $ 1400 $
Support
Team Coverage (Min 4 Techs) 24/7 24/7 24/7 24/7
Helpdesk Support
L1 Support
L2 Support
L3 Support
Server Monitoring
Escalations
Number Of Tickets Unlimited Unlimited Unlimited Unlimited
Number Of Domains Per Server Unlimited Unlimited Unlimited Unlimited
Number Of Servers Unlimited Unlimited Unlimited Unlimited
Average Response Time 10 Min 10 Min 10 Min 10 Min
Average Resolution Time 3 Hours* 3 Hours* 3 Hours* 3 Hours*
Complete Infrastructure Management
White Label Support
Certified Engineers
Sales Support
Billing Support
Free Setup
Technical
Server Administration
Cloud Administration
Virtualization Administration
Control Panel Administration
Server Setup
Server Update
Server Hardening
Server Optimization
Server Migration
Security Audit
Data Center Escalation
Shell/Bash Scripting
Automation
Devops
Research & Development
Enterprise Features
Exclusive NOC Team
Exclusive SLA Team
Exclusive QA Team
Privilege Club Features
Dedicated Phone Line
Dedicated Skype Room
Expect An Expert Call
Chat Support
Phone Support

Let us take care of your Applications & Customers!

SNWN Tech Solution maintains the following multi-tier support that can be flexibly adjusted to your specific needs!

Level 1 Support

Involves a user support team that receives queries/tickets in your preferred way – by phone/video calls, slack chats, and social networks, via skype, email, using specific web forms. Our dedicated helpdesk desk team registers & prioritizes the queries, collects the comprehensive description of the issues you faced, & either directly solves simple or passes them to the next level of experts support.

Level 2 Support

Involves a more in-depth technical support level than Tier I as the technicians are more experienced and knowledgeable on a particular product or service. It Involves a trained certified technical expert’s team that deals with system troubleshooting, monitor’s key performance indicators of the servers as well as takes care of configuration issues, software installations, and routine maintenance.

Level 3 Support

Involves a team of engineers with deep understanding of the technologies and platform used in your application. With access to the application’s server side, the team fixes more complex issues – previously unregistered or requiring code reviews or substantial changes in the system. The engineers can also carry out complex configurations, database administration as well as server and network repairs.

Fully Dedicated Team

Guaranteed 24/7 support packages

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Semi Dedicated Team

Guaranteed 24/7 support packages

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Live Chat Support Plan

Guaranteed 24/7 support packages

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