Web Hosting Support

Web Hosting Support

The proper customer support separates the good hosting companies to great hosting companies. Customers want to become faithful customers and they don’t want to switch from one host to another. Only a dedicated team can make all this difference when it comes to customer satisfaction.

Rock Solid Servers and Unparalleled Customer Support is the key to success in the service industry.

Customers choose the web hosting providers that have a reputation for reliable servers and impassioned best quality customer support. And that’s what we exactly deliver. Over several years SNWN Tech Solution is the web service industries hot favorite provider for Customized Hosting and scalable support services and 100% white labeled outsourced Tech Support. Our ideal clients include web hosts, web designers, and digital marketers, outsource supports, data centers, infrastructure management, and last but not the least Server Management Services.

How It Works?

Your client satisfaction is our Goal and we manage whole process accordingly by our certified Engineer's team. Issue regulation, 99% Server up-time, excellent English are main keys of client Satisfaction and we have more 5+ year experience on more than 30+ Web-hosting projects.

Webhosting Outsource Support

Why Choose Us?

Help Desk Support

Help Desk Support

  • 20 Minutes Response Time
  • Error Resolution within 4 Hours
  • 95% Resolved within 1st hour
  • 100% cPanel certified Techs
Live Chat Support

Live Chat Support

  • 24*7 Chat Support
  • Real 24*7*365 Technical Support
  • Live Chat Official Partner
  • Technical, Sales and Billing Support
Server Log Monitoring

Server Management

  • 24*7 Servers Monitoring
  • Certified Linux and Windows Experts
  • 100% cPanel Certified Technicians
  • Monthly Quality Review
Dedicated Hosting Support

We are here in the industry to provide unparalleled outsourced technical support solutions to web hosting corporations. IT Technical Support Outsourcing at its best!

Hosting Technical Assistance

Outsource technical support services from SNWN Tech Solution can help you maintain business continuity and IT performance for multi-vendor hardware and software solutions.

Customer Service Outsourcing

We offer 24*7 outsource support to all types of hosting services around the globe via slack chats, tickets, phones, Skype and even social media in order to grow your business

We are Here To Serve You !

Affordable Web Hosting Support Services with the finest quality!

Level 1 Support

Involves a user support team that receives queries/tickets in your preferred way – by phone/video calls, slack chats, and social networks, via skype, email, using specific web forms. Our dedicated helpdesk desk team registers & prioritizes the queries, collects the comprehensive description of the issues you faced, & either directly solves simple or passes them to the next level of experts support.

Level 2 Support

Involves a more in-depth technical support level than Tier I as the technicians are more experienced and knowledgeable on a particular product or service. It Involves a trained certified technical expert’s team that deals with system troubleshooting, monitor’s key performance indicators of the servers as well as takes care of configuration issues, software installations, and routine maintenance.

Level 3 Support

Involves a team of engineers with deep understanding of the technologies and platform used in your application. With access to the application’s server side, the team fixes more complex issues – previously unregistered or requiring code reviews or substantial changes in the system. The engineers can also carry out complex configurations, database administration as well as server and network repairs.

Fully Dedicated Plan

Guaranteed 24/7 support packages

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Semi Dedicated Plan

Guaranteed 24/7 support packages

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Live Chat Support Plan

Guaranteed 24/7 support packages

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Choose Your Plan

Let us take care of your Applications & Customers!

Choose Your Plan L1 TECH L2 TECH L3 TECH Team Manager
Prize for a Month
Fully Dedicated Team 500 $ 1000 $ 1500 $ 2000 $
Semi Dedicated Team 350 $ 700 $ 1050 $ 1400 $
Support
Team Coverage (Min 4 Techs) 24/7 24/7 24/7 24/7
Helpdesk Support
L1 Support
L2 Support
L3 Support
Server Monitoring
Escalations
Number Of Tickets Unlimited Unlimited Unlimited Unlimited
Number Of Domains Per Server Unlimited Unlimited Unlimited Unlimited
Number Of Servers Unlimited Unlimited Unlimited Unlimited
Average Response Time 10 Min 10 Min 10 Min 10 Min
Average Resolution Time 3 Hours* 3 Hours* 3 Hours* 3 Hours*
Complete Infrastructure Management
White Label Support
Certified Engineers
Sales Support
Billing Support
Free Setup
Technical
Server Administration
Cloud Administration
Virtualization Administration
Control Panel Administration
Server Setup
Server Update
Server Hardening
Server Optimization
Server Migration
Security Audit
Data Center Escalation
Shell/Bash Scripting
Automation
Devops
Research & Development
Enterprise Features
Exclusive NOC Team
Exclusive SLA Team
Exclusive QA Team
Privilege Club Features
Dedicated Phone Line
Dedicated Skype Room
Expect An Expert Call
Chat Support
Phone Support

Why Us?

Help Desk Support
Help Desk Support

We have a strong help desk monitoring solution in place that checks your helpdesk every 5 minutes for brand new requests. If new support requests are pending our experienced tech-engineers are sent to start the support process.

Live Chat Support
Live Chat Support

Adding live chat support services is a good way to reduce phone support and it conjointly will increase sales. Typically, guests to your website have queries Live chat will increase pre-sales communication and also the chance of receiving new signups.

Phone Support
Phone Support

Phone support provides that “human touch” to your support services. Our certified team of experts will build that difference for you! We help you in customizing your phone system so that all of your support calls are routed to our support team.

Server Log Monitoring
Server Monitoring

Our highly trained support engineers staff monitor the system for 24*7*365 days a year to ensure a quick response to service related issues. If the device is offline we contact your data center to request a reboot behalf of you.

Why Choose Us
Why Choose Us?

SNWN Tech Solution’s 24*7 professional outsourced web hosting support team is one of the best server management companies with unparalleled quality which lets you produce the supreme customer services and server management.

  • Free 30 days Trail Offer
  • 100% White Label Support
  • Build Custom Plans
  • Super Fast Response and Resolution
  • Assured 24x7 Availability
  • No Setup Fee
  • Real 24*7*365 Technical Support
  • 100% cPanel Certified Technicians
  • Shift Manager
  • A-Z Support Services
  • These are per-task basis plans. These one-time support plans are appropriate if you're not searching for a long term server management plan.
  • Our certified and experienced staff can do all the complicated and tough work for you in an exceedingly timely and skilled manner.
  • Most plans have fixed rates and for custom plans, we are going to offer you the value and time estimate as per the requirements and the level of support you would like.
  • When the work is complete you'll get a full work report with all details of tasks we tend to performed and alternative suggestions.
  • Our monitoring admins will monitor your server, services, applications and websites 24×7 using a customized monitoring tool.
  • Our system will check your host ever 5 minutes and you will also get a monthly availability report of your host and services.

How Do We Help?

Innovation is the key in order to succeed as an online service provider. You would like to perpetually revise your features and market your services higher than your competitors. But, how will you do that if you are constantly firefighting client and server issues?

That is where a competent support team will create a giant distinction. An experienced team of certified experts can provide that customer satisfaction, and maintain your servers so that you can invest some time in building your company than running it.

SNWN Tech Solution is in the business of providing exceptional outsourced technical support for Web Hosts, web designers and different online service providers. We facilitate businesses outperform and outshine the big players in the trade by creating their servers super stable, services blazing quick, and client support refresh fully friendly & economical.

AWS Management

AWS Management

Our AWS Certified Specialists will assist your with any AWS connected tasks.

Software Installation

Software Installation

We will install any freelance 3rd party applications. Create your server distinctive & productive!

Server Setup

Server Setup

Including initial server setup tasks. Our techs can design, Setup & secure your new server.

Server Hardening

Server Hardening

We implement all safety features on your server to protect you from hack & other security issues.

Data Migration

Data Migration

We help you transfer you’re Domains, DB, Mails & everything between different Servers or Panels.

Server Optimization

Server optimization

We will enhance your web site speed by decreasing server load & additional stability & reliability!

Free 30 Days Trial offer
100% White Label Support
Build Custom Plans
Fast Response and Resolution
No Setup Fee
24x7x365 Technical Support
100% cPanel Certified Staff
Shift Manager
A-Z Support Services

Get In Touch

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+91 91122 33522

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