Semi-Dedicated team works for multiple clients at the same time and you will be one of them. If you are outgrowing shared support and not yet ready for a fully dedicated team, Semi Dedicated team is the best option for you. It is cost effective and you also receive a full 24/7 quality support at affordable price.
This plan consists of all the features of a Dedicated Team at a affordable price of a shared support. A fixed team of techs will be working with you 24/7 with guaranteed response times and Level-3 support.
In this plan we take care of all kinds of issues including basic Level-1 issues to complex Level 3 server administration tasks with escalations. "White Label Support" is also included in our plan. Hence taking care of your clients in the exact way as you would do. 100% guarantee of keeping our identity a secret from your clients. We will be functioning completely like your support and greet all the clients with your company greetings and signatures.
Our support includes Outsourced 24/7 Technical Support, Remote Infrastructure Management, Remote Server Management, Helpdesk Support, cPanel Server Administration & Monitoring, Cloud, NOC, Windows and Game Server Management and Help Desk Management to Data centers, Linux, Enterprise Security Services and Web Hosting companies and ISPs around the world.
Providing 24/7 server monitoring thus reducing the downtime to minimum. However big or small the problem may be the server side issues are solved within a minimum time period.
Semi-Dedicated Support Plans are designed for web hosts who need higher priority than normal Shared Support Plans but not ready for fully Dedicated Support Plans. Semi-Dedicated Support staffs are shared with only two clients which mean more priority, efficiency and low cost.
Let us take care of your Web Hosting Support!
|Choose Your Plan||L1 TECH
|Team Coverage (Min 4 Techs)||24/7||24/7||24/7|
|Number Of Tickets||Unlimited||Unlimited||Unlimited|
|Number Of Domains Per Server||Unlimited||Unlimited||Unlimited|
|Number Of Servers||Unlimited||Unlimited||Unlimited|
|Average Response Time||10 Min||10 Min||10 Min|
|Average Resolution Time||3 Hours*||3 Hours*||3 Hours*|
|Complete Infrastructure Management|
|White Label Support|
|Control Panel Administration|
|Data Center Escalation|
|Research & Development|
|Exclusive NOC Team|
|Exclusive SLA Team|
|Exclusive QA Team|
|Privilege Club Features|
|Dedicated Phone Line|
|Dedicated Skype Room|
|Expect An Expert Call|