Outsource Support

How to choose the right support provider for Tech support outsourcing?

These days more and more businesses are outsourcing their technical support processes to third-party support providers. It is important for any kind of business from start-ups to large enterprises, to know exactly why and when they should or should not outsource their technical support processes.

There are pros and cons to outsourcing and one must be familiar with them before making any decisions regarding the same. Here is a guide to what to consider before outsourcing your tech-support process.

  • Know your needs

Before you start looking for third-party service providers, determine your needs with the outsourcing program. Do you need around-the-clock service, or is it that you simply need to have emails answered, appointment scheduling, etc?

The benefits of outsourcing include freeing-up of management time to converge on core-competencies, adding both capacity and specialized skills to your business, increasing efficiency by managing fluctuations in the workflow, lowering costs, among other things. Thus, is very important to clearly define the scope of tasks to be outsourced and the benefits that come along with them.

  • Check experiences

Once you have a clearly defined set of tasks that you intend to outsource and its scope, the next thing you need to do is check the experiences of the vendors in accomplishing these tasks that you are outsourcing. What you should look for is the number of projects completed, types of clients handled, specialization skills in case of knowledge-intensive projects, etc. you can also look for the experience of the management team, project leaders and other team members. Also, if you are entering into a long-term contract it is advisable to interact with the proposed team members (a mini-interview if you will) before signing the contract. This helps to create a better understanding between you and the team.

  • Ask for reference and work sample
Ask for reference

You need to understand your vendor’s scope and quality of services, their client engagement practices, delivery and turnaround time, etc. in order to do that it best to seek client reference from them. Keep in mind to check any challenges that may appear in the course of work and find the best route to overcome those. Further, you can ask for samples of work done by the vendor previously in order to better understand their capabilities. It may be so that they cannot provide you with actual samples owing to customer confidentialities; in such cases respect that constraint and ask for prototypes made for marketing purposes.

  • Guarantee good communication and client management practices.

Ensuring good communication with your outsourced vendor is critical to either make or break the deal. Find out their working hours (does it overlap with your own and if it does then by how much) and the time zone in which they operate. Find out the best communication channel between you and the vendor team; whether or not they are available in an e-mail, phone, VOIP (Skype), etc. find out your point of contact in the team if you have any queries and their response time to this extent. Also, keep a clear idea about whether or not the vendor understands your organization and your visions beyond the scope of the immediate project. This is critical to building a long-term relationship with your vendors.

  • Measure financial stability

In the case of long-term contracts, it is important to make sure that your partners are financially stable and capable of handling such cases. In these cases, it is important to do an in-depth assessment of the vendor’s financial health in order to carry out the contract.

  • Check IT infrastructures and quality certifications

Check IT infrastructures and quality certifications

This is again, related to large outsourcing associations where state of the art IT infrastructure is essential. Let’s say for example you are involved in a partnership, which involves sharing of confidential client/customer data. It is important to make sure that this information remains safe and secure. Information security is crucial for these kinds of client-vendor relations.

Check if your vendors have authorizations that help set up processes to manage projects, maintain quality and deliver the work; namely CMMi, ISO certificates, Microsoft competency certificates, etc.

  • Discuss security and privacy issues

Once again, data security and privacy are very crucial. Dig into the security structure of your vendor’s infrastructure. Keep a clear record of their private security and privacy policies and methods. It is important to know where how safely your client/customer data is kept under their watch. Check if they have a recoverable disaster recovery plan.

  • Know how much you will be charged

Keep track of your costs. Ask your vendors about their method of charging; is it by rounding up to the next minute or to the next second, things like that. Also, make sure your vendors do not charge you for your customer’s time on hold.

Recruit specialists, start small and minimize risks. Big enterprises with standard outsourcing tasks generally opt for large outsourcing agencies, as they are more likely to meet all the above conditions. If your business is as such, then large outsourcing vendors are your best choice.

However, in the case of small businesses looking for a cost-effective and flexible work plan with small outsourcing budgets, small vendors are the best choice. This is because large outsourcing agencies will charge more and their attention may be somewhat dimmed with small clients.

Furthermore, if only an industry/domain specialist can meet your demands, then you must opt for small outsourcing providers, as they will have greater experience and innovative work-rate.

Overall, it is better to start small (maybe with a pilot project and a smaller team) irrespective of what type of vendors you chose. Scale-up with time and keep assessing your vendor needs and their quality of business.

I hope this guide helps you to choose the appropriate vendor for your future endeavors.


Enhance Datacenter Business with Openstack Facilities

OpenStack is widely adopted in the IT industry. It is not only a perfect but also the largest open source project ever. Everyone has again turned their way to the Openstack and leading in the industry. In fact, if you want to enhance your business then you are at the lucrative destination. You can use the openstack project for various purposes and give a boost to your datacenter.

Openstack is the perfect combination that connects with the computing, network, and cloud storage system. To enhance the integration you can modify the APIs and use the subsystem with brilliance. Since the past time, openstack has become a reliable and outstanding free project that takes your business to the height of the peak. It has driven the new innovation in your datacenter and robustness to your business in a convenient way.

Use of openstack for better management and robustness

Everyone wants to enhance their business and make it robust in the IT community. If you want to give boost to your business then openStack is the brilliant option for you. You can share the information and data services in a convenient way and besides that, you can provide the best services to your clients and employees with the use of Openstack which is a largest project ever for your data centre.

Many businessman who startup their business attain the great level of success with the help of openStack. In the IT industry, Openstack has been widely used software and become the important part of IT community.

Suitable for mid and large data centers

Many businessmen have started the new business and getting lots of benefits of OpenStack. It is perfect for the mid and large scale industry. Especially for the better management system of data centers, you can go with OpenStack. It is suitable for all datacenters and enhances the profits of your enterprise business with the convenient way.

Now you can robust your datacenter with OpenStack which driving the new innovation in the IT industry. You can boost to your business and take it to the new height of peak.

No need of complicated coding

For the prototype, now you won’t need to use the complicated coding. It improve the server utilization and it runs the virtual instances and most of all it increase the overall utilization. If you want to make a robust datacenter then you can hire the professional and expert developers. Surely you will find the changes in your business and able to lead in the industry.

You can store unlimited data and other important documentaries in the cloud system. It is completely safe and secure for your datacenter. You can get excellent services that perfectly meet with your requirement. You can make the work easier for your employees and give boost to your business to the global level.

Today, in the technical era openStack is widely in used and give boost to your datacenter. You can get the brilliant service and take your datacenter to another level. OpenStack is the most used platform in the data center and the IT community.

Linux Operating System Server Technology

Importance of Server Management Services

Several organizations spend a major part of their IT resources in order to handle the environment. In the process, they miss out on the mission-critical industry initiatives. A report shows that about 66% of the average annual IT expenditure goes to maintaining and operating the surroundings.

The server is a significant part of the IT Company and it is a blend of hardware and software. It has lots of data and information stored in it. There can be additional services which are not limited to hosting services, messaging, contact, chat services, etc. so all these services to be always running, Server Monitoring is vital.

It is done, periodically or even constantly in order to confirm that every aspect of the server support services is going on for your industry as well for the customers.

By opting for data server management services it is possible to outsource several of the basic IT core administration tasks mostly coordinated with storage, backup, and virtual server management. Any industry organization can resume resources and utilize these to expand and change their business by outsourcing essential IT tasks. With the data center management services, it is potential to:-

  • Ensure that storage operations are managed effectively as well as measurable improvement is being completed to manage growth.
  • Optimize the backup set. With full remote management, you can produce reports, watch and put up right alerts thus enabling your organization to recognize and deal with problems in an exact way.
  • Improve the presentation and effectiveness of virtual server environments. There are early alerts which will tell you about capacity and presentation problems, as well as possible resource blockages.

Round the Clock Server Management Services

Round the Clock Server Management Services

If you opt access round the clock services, there will constantly be somebody to offer you with help if your server malfunctions. This means that you do not have to wait until regular industry hours if you need to resolve any problems with your server.

Being capable to reach 24-hour support means that your downtime will be minimized & your uptime will be maximized, a sense that you will have even more opportunities to develop your business.

Focus your time

As you only have a partial amount of time every day, server management services let you focus your time and attention on the things that truly matter and which truly make your industry tick. Rather than spending huge portions of your working day fixing the trouble with your server, outsourcing these tasks to a management service means that you can use your time concentrating on the things which you know about, where the management corporation can spend their time focussing on your servers.

Companies providing Data server management services play quite a significant and responsible role. The server administrator must keep monitoring the server remotely, find problems immediately and upgrade/ fix these so. It is the liability of the service provider to make sure optimization and data safety round the clock.

Here are some reasons why you must work with an infatuated server management service provider.

Server Monitoring

Server Monitoring does the analysis of metrics that verify the performance of your server. Monitoring ensures that your business is working at its most at any given time and offers a chance to spot and forestall problems before they have an effect on performance in real time. Also, it permits you to look at your IT infrastructure and set up for future expansions. Therefore, the requirement to figure with a balanced server observance team.

Server Maintenance

Without the correct server maintenance practices, your business is sure to encounter performance problems. The server, its put in a code, security measures and preventative measures must be updated on time. Server management service suppliers perform regular system audits that verify your security effectiveness, roll out updates once necessary, set migration, backup, and restoration processes to confirm your server functions effectively.

Custom server setup

Servers vary; the server accustomed host a WordPress diary needs a unique set of configuration as compared to a website used for E-commerce. Your server’s configuration ought to be determined by your business needs. Server managers review your business hosting and server needs to see the server settings and specifications that fit your business formation. At the initial set-up, business best practices are enforced to put together the server, guarantee the best performance and defend it from vulnerability attacks and exploits.

Server stability

Server stability depends on parameters like load, speed, server code, and repair up-time among others. a small configuration error or code conflict will derail the whole server and its performance. Server specialists work to confirm timely code updates so as to stop conflicts and time period. in addition, important server performance aspects like page load time and information lag are sometimes audited and re-optimized to ensure top-notch performance.

Uptime assurance

Every online business depends on up-time to remain practical. As such, a server that fails to ensure up-time throughout important services is unreliable and would price you, loyal customers. Associate in skilled server management for medium-sized businesses service supplier ought to guarantee uptime for your business servers and also the service in it. this is often created doable through around the clock server observance as noted on top.

Server Server Security Technology Web Development

Why Do You Need Server Management Service For Your Servers?

There is a huge demand for server management services; most of the well established and well-known companies are outsourcing such services from the reputed agency to satisfy their business needs. As we all know that all the business is nowadays focusing to shift towards the digital market, servers remain as the most important business tool for the online business.

All the businesses worldwide are using the best server management services from professional agencies for various business needs like storage, processing, and query for the different products and services. If you indulge in the online business sector then having good quality server management services becomes vital because it enables you to concentrate on your core business to run smoothly.

In the present time, the servers are well-considered as backbones of every online business. In a simple term to understand you won’t be able to serve your customer if your server is not working fine 24/7. In general speaking, the server management services are gaining popularity due to various reasons as its maintenance of the web servers that power your business website.

There are huge benefits of hiring professional server management services from outsourcing.


  • Well operate an operating system
  • Hardware replacement services
  • Daily checkup services for better performance
  • Low cost of 24/7 server monitoring and network
  • Avail Unlimited SSL installation as per your business needs.

It also leads to serve you Relaxation from server security and concentrate to grab new opportunities in business.

All these services are well covered by the agencies who are professionally established and serving the customer with plenty of monitoring services. In the present scenario, the use of technology is becoming an internal part of every organization as it helping the organization to use the available resources effectively.

The use of best servers’ management services is also necessary for the smooth function of daily works. It can be a big part of a successful business because having the right equipment and technology leads to the success of the business efficiently. Many businessmen are focusing on hiring the best-outsourced server’s services to form the service provider in order to serve the company with complete modern technology requirements.

Having a good quality based server management services really allows the customers or employees to share the significant file sand applications without slowing down their system regular work. It also helps you in keeping all the backup records of the company details effectively and that can be used in the future time when there is the need.

With the advancement to the modern technology and service sit leading to help the organization to fulfill their desired wishes effectively Most of the companies also run their own server but if you are not able to support it then hiring the outer services provider agency will be the perfect solutions for you.

Knowing the present business need is essential and it is good to adopt the new invented technology and services for the final expansion of business activities accurately. Expert outsourced server management services are well capable of serving the best business requirements and deliver you uptime help for your business servers.


Understanding Email Boycotts and to Manage Getting Recorded

An email boycott is generally either DNS or Area based. The standard and how it functions is very basic. At the point when an email is sent, the getting email server questions a continuous database that utilizations predefined criteria to decide whether the sending IP address or area name is in charge of sending the email that is spontaneous or considered spam. On the off chance that the IP address or space is recorded in the boycott, the beneficiaries email server rejects any approaching email or essentially declines the association and endeavored conveyance of the email from the boycotted server.

How did my email server wind up on a Boycott?

That is a decent question and does not generally have an intelligent answer. It could be because of an obscure infection or bot disease that is sending spam from your server or has transformed your server into an open transfer for spam to be handed-off through it. In case you are on a mutual server, it could be one of your neighbors who are not playing by the tenets. They could send garbage messages from your mutual IP and you are just gotten up to speed in the chaos of your dolt neighbor who chose to send spam my limited time messages from a corporate email server. You could be recorded for really being a spammer; it could all be a major misstep or a minor blunder. In case you are sending special or value-based messages and producing objections or sending your messages to spam cop could likewise be a simple approach to wind up on a boycott. On the off chance that you go from low sending volume to high sending volume, this is another approach to get yourself recorded.

Step by step instructions to get delisted from a Boycott

email boycott

Once in a while, a significantly simpler question asked than replied. The following are a couple of, brisk basic things you can manage without deduction too hard. In case you are spamming, STOP. In case you are contaminated by an infection or BOT, tidy it up. In case you are on a mutual host and your neighbor is spamming, request that your web has expelled them from your common server. If you are sending special messages to your picking email rundown and individuals are whining, you have to make sense of why and change your underhanded ways. Understanding why individuals grumble is not generally simple; however, judgment skills will more often than not be a decent pointer. Grievances are regularly brought on by your messages looking like spam or seeming like spam. You know your messages are being conveyed to the client’s inbox. Individuals do not grumble about messages being conveyed to their garbage or spam folders. It could likewise be your sending volume a lot of anything is not great or so they let me know. Individuals would prefer not to get special messages from you 3 times each day, regardless of their identity. An article you ought to peruse that talk about this in detail is Inept Errors That Murder Email Advertising Execution.


How to choose best hosting provider for your new website?

To build and maintain your online business and to host your website is the most crucial decision. Nothing else is more important than to keep your website always online so that we can reach our customers and thus to complete our goals. To choose the most suitable hosting provider is very important, who ensure to provide you reliable and affordable web hosting services with quality service. To maintain your online business website web hosting plays a vital role.

So following are the points to keep in mind while hiring web hosting provider

  • Server Uptime

Not a single webmaster who wants their business website to be down or offline. If your website is down you can lost number of visitors this will eventually affect your sales and trust on your brand. So in order to keep your website always online, we need to hire a hosting provider who has minimum downtime so that your visitors see your website all time.

  • Bandwidth

More the bandwidth more the traffic your website will support. Having higher bandwidth will able to faster the data transfer speed. It also increases the interaction of users with the website as it lowers the loading page time. Fasten the application performance and can handle huge traffic on website without disruption. Choose the hosting provider who is providing higher or unlimited bandwidth. For unlimited bandwidth check the details exact how much they are providing.

  • Server Security

Server security is the most important fact to keep in mind while selecting hosting services. Choose a web hosting provider who protects your website from all vulnerabilities. Make sure that they provide support when your website get hacked or infected by malware. See whether your web hosting provider, lets you set up SSL(Secure Socket Layer).  SSL protects the sensitive information on your website, such as personal details and credit card details. This ensures website security and builds your customer trust for secured transaction.

  • 24X7 Uninterrupted Technical Support

Uninterrupted 24X7 technical support is primary requirement. As you never know when server will go down/offline and some technical issue will happen. Concern provider should take care of your server and never allow your business to go offline.

  • Refund Policy/Money back Guarantee

Make sure while choosing web hosting services you should go through refund policy thoroughly. You should be clear with questions below:
i) Can you cancel hosting services within trial period. ii) Does the company provide full refund?
iii) What are the cancellation charges if any?


Tips for Outsource Mobile Apps Development For best results

To outsource mobile app development to the companies who will develop creative and high performing applications for you.  To deal with this, we have to hire an experienced and dedicated developers team.

While searching for a trustworthy partner for mobile app development or website development, keep the following points in mind for better results.

1) Portfolio – Just go through the company portfolio, which you are willing to outsource mobile app development work. Try to do a little research on the team and take feedbacks of the company from the old customers.

2) Clients Requirements – You should be clear with your ideas and thoughts about mobile app development, so discuss with the development team accordingly and be clear and sorted whatever you needed in your app. For better output, it is necessary to make them understand your requirements of the project before it starts.

3) Project contract – Considering all the points for better output sign a record contract that will be valuable for both. i.e. it should consider the security of the product, quality support and comfort to work with it. Mobile app developers should be cooperative and ready to hear and share new functionalities and creativity of the project.

3) Project Deadline – Be clear upfront to decide the deadline the project to be complete. Time should be decided in such a way that both should be all right with it. Make sure that you provide all the required details and fulfill the demands of mobile app developers so further he starts with the work.

4) Regular Audit of Project – Regularly check whether your work is done according to your standards. Take regular updates on the project from mobile app developers. This will speed up your work and will understand what further changes to be done.

5) Choose Team for Quality, not Price – One of the main goals for any startup is to lower the cost of outsourcing.  But if you consider the price for development, then maybe you have a compromise with the quality of work. The main priority is the best functionality of the app. So adopt such outsourcing firm who provides a better product at an affordable cost.

Keeping in mind of all these aspects you will end up with the ideal mobile app project. This, in turn, will help to develop your business.