Tag: Tech Support

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Server

What Is Plesk Server Management

What is Plesk Server Management Services

These days, setting up a server is incredibly simple and many necessary Plesk Server Management in 2023 functions are available via auto-install. Your server’s maintenance is a different story, because it can be time-consuming to keep track of maintenance along with performance and utilization levels.

When your operations use multiple servers, server administration becomes even more challenging. Utilizing just one vendor may lead to traps; instead, think about using a variety of vendors for your server operating systems. It takes a lot of time to manage large installations manually.

Simply put, you can’t manually log into server administration consoles one by one. Therefore, Plesk server management software is essential to a successful management process. The majority of these tools include machine monitoring and remote administration.

Server Types

Network-attached storage includes file storage servers, application servers, web servers, email infrastructure servers, and more. You can refer to the hardware component beneath your application layer as a “server” as well.

Your management responsibilities and performance review will vary depending on each unique circumstance. Routine server administration and monitoring have been completely altered by cloud services. The applications, email, and storage facilities you use will be offsite if you use cloud services. Managing all of these co-located servers can turn into a real nightmare.


Server Observation

Getting a single interface to monitor all your servers from a single workstation is the first step in infrastructure management.

Real-time data must be available on your hardware. You should receive real-time information about processor use, memory usage, and disc space availability from your server monitoring software.

Additionally, you must be able to view the server’s running processes. Including how many resources are used by each of these processes. In essence, you must rely on a tool that can issue alerts based on real-time data analysis.

Your checking tool must be able to automatically flag issues to someone who can address them in addition to gathering data. This might involve receiving an email or SMS alert.

Server Administration

A recent development in server management is planning your server’s capacity. Never offer more machine capacity than is necessary.

This could result in a waste of hardware resources, exorbitant utility costs, and excessive support costs. You must, nevertheless, prepare for spikes in demand. Therefore, having a few extra resources is always a good idea. Keep in mind that when provisioning for computing needs, other areas like your physical network must also be provisioned.

While it’s also crucial to provide physical space for equipment, including a power supply. The needs of the staff must also be taken into account. These are the elements that give your company a special situation.


Roles in server administration

Management of the infrastructure typically falls under the purview of senior staff. While this is happening, more junior staff members can be assigned to daily maintenance and checking. Alternatively, management software could be entirely automated.

Your level of flexibility about user roles and limiting access to system data depends on the size of your business and the number of admin staff members. Small businesses, for instance, might only have one person in charge of the equipment. with a single user account, one associated user role, and one server management tool.


Tools for Server Management Selection

You’re likely to use the management tool you select for a considerable amount of time. So it’s important to give your decision careful thought. You should consider the following elements:

Supplier Acceptance

Yes, you might be happy with the hardware vendor you currently use. However, as you replace and upgrade your equipment, you might switch providers or use a combination of providers. Avoid selecting a server monitoring tool that limits your options to a single provider. Even if all of your equipment is from a single supplier, try to maintain flexibility over time by using a tool that is adaptable to various suppliers.

Overheads for Server Monitoring


Overhead for server monitoring


All software, including server management and checking software, uses resources. A tool will typically fit customers with operations of a certain size. Importantly, you should refrain from purchasing a tool that makes your operations take longer. or causes your network to experience excessive traffic. Not sure how a tool will affect resources? Simply test it out first; many vendors offer trial periods for their software.

Roles in Server Management

The ability to grant restricted access to management consoles is helpful. even if there are only one sysadmin managing servers. You could, for instance, allow management staff to view reports directly so they can come to their conclusions.

Alternatively, you might hire an assistant in the future; in that case, you would need your junior employee to have access to functionality without giving your assistant complete control.


Scaling Server Inspection

Your computing needs may change in the future. Smaller businesses should think about purchasing a scaled-down version of a tool designed for large operations. You don’t need to retrain if you need to upgrade because you can just move up in the product family.


Processes for Server Management Automation

Today’s complex server environments make it unnecessary to simply be able to perform checking. Instead, you must be able to automate the time-consuming routine server administration tasks. Many server administration tasks can be reduced by good software to simple log checking.

The needs of an enterprise are met by SNWN Tech Solution Server Management Services from design through delivery. Putting in and moving. We guarantee higher uptime, a higher rate of utilization, and improved performance with our server management services.

Windows servers, AIX, Linux, PHP, UX servers, server configurations, and intricate networks are areas in which we excel.


Server Management Automation -SNWN


Our qualified server directors are available round-the-clock to ensure flawless operation. Our engineers can work with you remotely or on-site to monitor firewall servers and database servers in a round-the-clock environment with our assistance.

ALSO READ: 10 Ways Cloud-Based Solutions Necessary For Business Growth

ALSO READ: 4 Emerging Tech Trends to Drive Your Business in 2022

Categories
Business

4 Ways That Cheap Data Backup Solutions Fail Your Business

4-Ways-That-Cheap-Data-Backup-Solutions-Fail-Your-Business

A business’s data such as different types of files, digital assets, and customer histories are its lifeblood. In case any of them is lost, it can cripple the enterprise.

A perfect example to understand the situation would be imagining yourself walking into your home and all of a sudden flipping on the light switch. In such a case, having a spare bulb or at least one candle would be helpful in brightening your home.

It is the same situation with regard to the risk small businesses take in terms of their data backup processes. There are a lot of things to worry about already in a business and losing your data should not add to it. Henceforth, getting a trustable data backup solution is imperative.

To cut down costs, most businesses opt for a cheap backup system or even none at all. Though cheap backup systems can be a viable option for small businesses, there are possibilities that they might fail you when you need them the most. Therefore, it is not just enough to back up your data, but rather ensure that it is secure by investing in reliable backup services.

While choosing a backup solution, business owners have to carefully consider all the options with a bit of foresight. Ask yourself, “If a cyberattack occurs, what would be my response to it? How can I recover it?

How much productivity would be lost and the cost for it?” That’s when the picture gets clearer. Before investing in a cheap data backup solution, it is essential to know the system’s pitfalls as they can affect your business. Here are the ways in which your business can fail when investing in a cheap data backup solution.

File Sync does not ensure backup –

Cheap data backup solutions do not assure data backup definitely, rather they have their files synchronized on a separate platform. This implies that they generate a mirror image of the data instead of fully replicating vital files in another physical space.

For instance, even if you accidentally delete an original file or if it is infected or corrupted, the file sync is also going to erase it, or the affected file is replicated on your file sync, respectively.

However, there are certain freemium backup systems that permit you to keep your deleted files in a recycle bin for up to 30 days.

If you opt for a quality backup system, it would store snapshot images of the file system so that they can be restored during hours of need. You can recover a file when you realize that a vital file was somehow lost a few weeks ago.

It is advisable that you do not rely on file sync for your entire backup solution, but rather as great support. In case your computer gets lost or a file gets corrupted or there was an unintentional content edit, file synchronization comes as a great help.

An ideal backup strategy does not restrict you to what the sync tools allow, rather it would add software that is exclusive to backing up. You get the freedom to decide how many revisions of a file to keep and receive a separate path to restore files that are in use almost every day.

Bandwidth is expensive –

An average small to mid-sized business needs storage of at least 5 TB so that it can store business-critical information in its backups. To have a backup option, businesses need to upload their data through an internet connection.

Receiving high upload speeds is an expensive affair because businesses often have asymmetrical internet speeds. It would not be possible for them to understand the time required to upload 5 TB of data to their cheap backup.

It would take at least five days to upload data on a cheap backup solution even at an upload speed of 100 Mb per second. Think wisely before investing in fast upload speeds as there are other factors like marketing, support, distribution, and an overhead of development that are to be taken care of.

Cyber threats –


If you do not have a well-rounded backup plan, you can be subject to cyber-attacks. This can be dangerous, whereas having a proper licensed backup offers options in planning which is not guaranteed in cheap data backup solutions.

There is no one-size-fits-all approach to backup or cybersecurity, so a cheap data backup solution won’t serve the purpose alone.

You should also consider opting for an internet or cloud backup, or a physical, offline backup. This would restrict outsiders from invading your data as they would not get the access to your data backup through the internet.

Limited data restoration issues –

One of the most important aspects of a data backup is the fact that it can be restored. There are not many options for testing backups and it can be extremely time-consuming. In fact, opting for a cheap backup software might not offer the choice of programmatic restoration testing.

In case of an incident where your company’s backup fails to restore, there is no point in having a data backup solution to begin with. It is not just the reputation of your brand that is of utmost importance in maximizing profits.

Taking care of regulatory and compliance issues is also important as negating a potential litigation can even lead to a loss of data. If you get your data backup system tested, it means that all your necessary information is not just captured successfully, but it implies that the file is not corrupted.

You won’t be able to know of any potential hiccups beforehand if you do not conduct a thorough testing of your backups first.

Here is how you can carry out your verification test for your data backup to ensure efficient restoration.

  • Dedicate 30 minutes to 5+ hours to scan backup for viruses before restoration.
  • If an isolated lab environment is already there, spend 30-60 minutes to restore backup in this setting.
  • After restoring backups, scan them for viruses (this might take 30 minutes to 5+ hours).
  • Test integrity of operating system, databases, and data, applications (2-10 hours).
  • Take a note of your findings and prepare a report out of it (time will vary).

If you are looking out for file-sharing and collaboration services, cheap backup systems would be your go-to solution. However, that is not a primary backup solution for a business.

This is due the fact that there is no protection of sensitive data and a risk of data loss due to the attack of cyber criminals. This could cost a business more money over the long term. Therefore, go for a more comprehensive backup plan if you are serious about ensuring continuity of your data and securing them.

ALSO READ : This is How to Improve Your Brand Presence

ALSO READ : 7 Reasons Why you Should Update your Website

Categories
Sales

How to Better Align Your Sales Process with the Customer Journey

how to better align your sales process with customer journey

The process of buying and selling saw drastic changes over the past few years. Earlier, the sale was a universal approach.

Now, it is more fluid and dynamic.  Both business and buyer’s journeys thrive on understanding the ultimate goals, transparency, and an inquisitive tendency.

You may think that both of the parties share more similarities. Although, it’s quite the opposite. Both have contrasting expectations from one another.

Customers usually look for services or things to fulfil their needs. On the other hand, sellers incline more on reaching revenue targets and satisfying customers.

In simpler words, lets see “How to Better Align Your Sales Process with the Customer Journey ” your marketing teams should understand these basics to make sure both enjoy a mutual advantage while growing your business.

Moreover, it is indeed true that the market is ever-changing. Simultaneously, a customer’s journey is also ever-changing. It has become a much more customized process.

However, many fall under the pretence that customers are likely to follow a well-worn trail. In reality, the whole process is a random leap of faith.

Additionally, in the initial stages of a customer’s journey, marketing remains resolute. Similarly, decision-making in the case of complex purchases also remains unvarying.

It is easier to spot the shortcomings that your sales team might be facing when you set the strategy against your customer’s journey.

Why is the buyer’s journey important?

why is the buyers journey important

A well-planned sales strategy allows a business to avoid miscommunication with the buyers.

Transparency with your customer will help your business grow. But how can you ensure that? Well, this factor depends on how your sales rep handles the buyer’s journey.

Also, the only solution to guarantee alignment with the customer’s journey is to personalize the sales processes.

For marketing teams to establish consistency, sales process revision is the key. This will help you to understand the needs of the target audience.

Moreover, to make your business more demanding, focusing on a scripted sales strategy is primitive.

Instead, businesses with aligned strategies ensure to guide their customers through their journey. This also contributes to gaining credibility and reaching more target audiences than usual to leverage sales for maximum gain.

Personalizing sales strategy to align with the customer is a powerful visual tool. You can understand market trends and figure out the steps taken by your customers before making a decision.

This allows you to recognize the stages of communication with your business. Moreover, this is an important factor for the sales team.  They will base the sales strategy on this information. 

Moreover, you can gain a clear insight into the bigger picture, their experience with the company.

This helps in comprehending the customer’s expectations alongside predicting the change in customer’s behavior.

Your customer’s decision-making process predominantly depends on the following factors:

  • Problem Recognition.
  • Information Search.
  • Evaluation of Alternatives.
  • Purchase Decision.
  • Post-Purchase Evaluation.

Steps guide to Align your sales process with the Customer Journey

Reconsidering goals and definitions

Misalignment is easily avoided through reframing stage definitions and targets. In simpler words, it is common for the sale process to “ pass” a stage.

This stage incorporates whether or not a customer will purchase at a given time. Furthermore, this qualification can be a sales perspective.

On the contrary, your buyer can perceive this as committing to change.

Reframing and resetting goals allows you to revise your customer’s targets and expectations. This helps you to build clear and valuable communication.

However, it is important to look at whether your buyers understand what to expect from the business.

Sometimes, your customers face confusion. Providing guidance will go a long way to align your business while you attract more target audiences.

Recognizing Value points

Identifying the value points is another important step on the list. Map out all the possibilities that can help you offer value to your customers.

To align your business correctly, think about analyzing solutions, make sure multiple opinions or issues for your buyers are answered.

Testing and Validating

Changing your strategy is a great step. So, better safe than sorry. Before you venture out, seek consultation from high-experienced personnel.

They will help you give the feedback you need. Moreover, they can also suggest ways to improve your strategy.

Besides, validation also incorporates testing. Run a pilot program to check whether the strategy is worth it.

Although, if it is a complex process, testing can be difficult. However, your sales team can help you with predicting the possible outcome of the strategy.

Aligning your business with SNWN TECH SOLUTION

Aligning your business with SNWN TECH SOLUTION

Among the thousands of companies offering business alignment services, SNWNTECHSOLUTION is the best. Why? They have a plethora of services tailor-made for your business.

They help you through their Tech Support System. Moreover, they also varnish caching to accelerate HTTP boosting website performance and saving storage.

Here are the services they offer:

SERVER MANAGEMENT

  • Server Management
  • cPanel Server Management
  • Plesk Server Management
  • Application Server Management
  • Database Recovery Management
  • Server Setup Management
  • Disaster Recovery Management

INFRASTRUCTURE MANAGEMENT

  • Data Center Management
  • Cloud Computing
  • Data Center Network Management
  • Cloud Application Management

OUTSOURCE SUPPORT

  • Web Hosting support
  • Application Server Support
  • SEO & Digital Marketing Services
  • Fully Dedicated Plan
  • Semi Dedicated Plan
  • Live Chat Support Plan
  • Slack Chat Support Services

How to Better Align Your Sales Process with the Customer Journey, So they also ensure that the correct message is delivered to the right set of audience.

To put this plainly, this platform can help sales rep avoid chaos and attract target audiences in a productive way.

ALSO READ : Time Management is the Key to Being a Successful Sales Rep

Categories
Sales

The Ultimate Guide to Sales Email Automation

Sales Email Automation
Sales Email Automation

Mankind has come a long way in history and so has technology. With these advancements in technology so too has sales techniques & strategies, campaigns and tools have also changed drastically over the ages and continue to do so.

Now as we step into the second decade of the 21st century, sales techniques and tools are once again undergoing upgradation; this time with the Ultimate Guide to Sales Email Automation.

Automation has been spreading like wildfire sometime now. In this article we will try to understand everything there is to about Sales Email Automation as simply as possible.

Sales Automation

To understand Sales Email Automation, one needs to understand two things first Sales Automation and Email Automation.

So what is Sales Automation?

As you can understand from the word automation, we are talking about automation software. But then how are they relevant to sales? Well, let’s take two cases:

Case1:

Let’s say you are the Sales Manager of a leading sales firm. Your daily sales tasks include setting up the targets for your teams, analyzing their performances, and predicting upcoming sales potentials among many other tasks.

Case2:

Say you are a sales rep from the same company and your daily sales tasks would mainly include prospecting, retaining your existing customers, and focus on achieving your targets.

Now in both cases, there are many repetitive tasks. These tasks are quite time-consuming and most often lead to missing out on a few minor details like losing track of prospective clients.

Now, what if you could focus solely on closing more deals and outsource these tediously repetitive tasks to someone else? I’m not talking about a human; rather a software.

With so many tried and tested platforms, including Customer Relationship Management (CRM) systems and automation tools, your job can become at the same time a lot easier, smoother, and smarter. That is what we call Sales Automation software.

Why Sales Automation?

With an automated sales process, tracking leads and following-up with them becomes guaranteed to never miss out.

This is because with automated communication you will keep getting reminders about your follow-up schedules and this makes sure that you don’t miss out on the task.

For many newcomers, getting to fully understand how the sales process works and how to identify the shortcomings in one’s sales process becomes a nightmare.

The most asked question is “why do my leads never lead to conversion?” With a fully automated sales pipeline, you can easily track and identify the stages where you are losing most of your clients.

Another leading problem becomes identifying and understanding the source of your leads and clients.

Without fully understanding where the lead is entering your pipeline from, you cannot understand your target audience and this will pose a problem to strategize a better sales campaign. With automation tools, this becomes very easy.

Sales Process Automation

The sales process of your sales teams is an important asset to your business. With a well-defined sales process, you can take on your sales campaigns effectively.

With automation, you can further improve the efficiency of the existing sales process by identifying the loopholes and cracks and improving them.

Thus Sales Process Automation can be defined as the process of automating the various steps and tasks in your existing sales process, so that the sales reps can focus more on connecting with prospects and selling to your customers, without having to worry about the various administrative tasks.

With these process automation tools, you can enjoy a much more streamlined workflow. One such software is particularly very important: the Customer Relationship Management (CRM) tool.

This is so because the CRM tool acts as the center of the wheel holding onto the various spokes.

Without a proper CRM tool, you cannot effectively carry out other automation tools. The CRM tool can help automate these following key tasks in your daily sales process:

  • Prospecting
  • Lead Enrichment and Rotation
  • Lead Scoring and qualifying prospects
  • Daily Follow-ups
  • Deal Management
  • Reporting and Dashboards

Email Automation

In 2020, we have many different forms of sales tools and email is one of them. With the improvements in technology, some might think that the age of emails is coming to an end.

But the scenario is quite different. According to a US-based survey, about 95% of online consumers from the country use emails as the preferred mode of communication.

The survey also shows us some figures that highly suggest that email is far from being ‘taken over’. According to them, about 2.8 mil emails are sent every second with around 43.5 mil consumers checking their emails daily.

This has paved the way for email automation. It is an automated emailing option where the right emails are sent to the right people at the right time.

That too without having to do it yourself! The main aim of email automation like any other sales process automation is to nurture leads into customers.

But how exactly does it work?

There are many email automation tools in the market and each of them has its own working methods with their own UI. However, the general working principle can be chalked out as follows:

  1. A random person visits the website of company XYZ and completes certain actions like filling out a form or downloading an eBook.

2. The contact information of this person is automatically added to the marketing database of that company.

3. Based on the location, preferences, behavior, etc criteria, these gathered data are segmented into different audience segments.

4. Next, the marketing teams will create a campaign depending upon these leads and data by setting up trigger points to schedule when and to whom the emails will be sent automatically.

5. The person(s) visiting the website will receive emails depending on the conditions and trigger points set by the marketing teams.

Benefits of Email Automation

Email automation can help your sales and marketing campaigns in a much smarter way:

  1. It works on its own and all you need to do is set up the criteria or checkpoints to guide the automation process.

2. It helps you understand the best time for your sales team to contact leads by following up with their interests as not every lead might be your prospective client(s).

3. Studies show that 90% of consumers find personalized content much more appealing and with email automation tools you can do just that as you can target their interest because the tool helps you nurture your leads too.

4. As the whole process is automated you can save up a lot of time that you can focus on other tasks and outsource these repetitive tasks to your AI friend.

5. With email automation, the need for a large sales team making daily cold calls becomes very less important and so you can cut back a lot on your investment costs. In turn, your reps can contact the leads at the right time.

Sales automation tools are becoming more and more imperative as we go forward in this age of technology.

With so many cool time-saving processes your reps can focus on what really matters and leave the administrative tasks to AI. This helps businesses make time from otherwise repetitive tasks that bog them down.

ALSO READ : Personalize Outreach at Scale with Sales Engagement Automation

So get started with your sales and email automation tools and lead your business from a simple startup to one of the leading brands in the market.

Categories
Support

5 Ways How White Label Tech Support Can Help Your Hosting Business Gain Its Momentum

white-label-tech-support

The term ‘White label’ was first coined from the image of a white label that appears on the packaging of products. You fill in the details of your product on a white label. Outsourced phone services do the same thing.

A top-notch white label tech support service can help you accomplish expert technical skill and excellent customer service customized to your needs, at affordable pricing.

Customers are without a doubt the biggest assets of an organization. Ensuring customer delight is the ultimate goal that can lead to business success.But, what exactly does it mean ?

Customer delight is not just about making them say a “Thanks”; rather creating a “wow” factor to the customer, with your services.

An excellent white label tech support can make it a part of your company culture. An exceptional customer service experience that exceeds your customers’ expectations, can affect them in the most positive way.

Challenges that agencies face while offering support

Offering support services to clients may not be the primary or even secondary capability of a web agency (or business) but they need to do it none the less.

Setting up a support team can definitely drive business costs to go up-considerably, and would require some shifting of focus from the core business areas as well.

Furthermore, subject matter experts might be called upon, from time to time, to get involved with tasks and issues that would be totally unrelated to their areas of expertise and that may lead to a less than satisfactory result from the customers’ point of view.

On top of that, raising an entire support in-house comes with a significant learning curve attached to it.

White label tech support and its benefits

  • white-label-tech-support

Here, we will look at 5 ways how having an efficient white label tech support team can help your business to grow more.

Focus on your business

With an efficient tech support team to assist you, you will get more time to focus on your core business activities better.

Support calls take away your focus from the core business activities such as sales or marketing, product engineering, etc.

With a top-notch tech support team you need not worry about customer support, as tech support teams working as an extended arm of the agency, can address all the support requests from clients, site performance of the servers, and security issues while ensuring the desired outcomes are fulfilled.

Minimize cost

Offering a competitive 24/7 tech support is costly. It includes various costs such as salary, infrastructure costs, utility costs, accounting costs, and more.

Hiring services from a white label support provider can help you minimize the costs incurred in staff and infrastructure, because they generally do this by sharing the facilities with multiple companies.

Compete with market leaders

By providing pleasant customer experience, your support team can boost your company’s branding and client base.

This would send out more references from your client base and effectively widen it. Furthermore, large businesses can provide a wide range of costly tech support, which borders on the impossible for small businesses.

However, with a white label tech support that is at the same time cheap yet efficient, your business can easily compete with the forerunners of the field, although this would require time and dedication.

Round the clock support with increased uptime

A good and well-established customer service should be able to deliver round the clock support. Let’s say you are out of office or busy with other calls, or even if your power or phone is down, your customers cannot reach you.

This would definitely create a negative impression about your support services to the customer. With  white label tech support you can positively avoid this kind of a situation as these support teams are equipped with solutions to all of these problems and can thus provide a 24/7 customer support.

Web hosting expertise

webhosting

Web hosting comes with service disruptions ranging from PC and ISP issues to server and network issues. There is no avoiding these issues; it is a packaged deal.

Some of the common web server issues include, directory password protection issues, enabling cron tasks, etc. With an efficient tech support team, handling about hundreds of support calls per day, they can easily and quickly isolate the problems and fix them.

A tad bit more

I have discussed about the benefits you can get from having a white label tech support team and how it can help you gain business momentum.

However, i would like to add a titbit about how you can actually gain customer delight because that is the main thing that can boost your business momentum.

A steady quality support is what brings about real customer delight. Quality, more often than not, refers to a set of standards or measurements for the service. And meeting these quality standards can ensure customer delight.

Here are some steps to ensure that :

  • Primarily, the basic support functions need be executed properly. This means fulfilling customer expectations by providing timely and error-free solutions.

  • A vital aspect is to perform an in-depth analysis of the problem and coming up with an absolute solution to it, rather than providing a makeshift band-aid solution. Customers do not like to face the same problem again and again.

  • It is essential to prevent any issue from happening or to avoid repetition of the same problem and in order to do that performing proactive tasks is important.

  • Customers should be handled in a more compassionate manner and provided with a more personalized solution helps win them over.

A ‘delighted’ customer will feel the positive experience and remember it., talk about it to others and will definitely come back for more. All in all having a white label tech support will help you in all these manners.

Categories
Support

How white label tech support can help your business gain its momentum?

White Label Support

The term ‘White label’ was first coined from the image of a white label that appears on the packaging of products. You fill in the details of your product on a white label. Outsourced phone services do the same thing.

A top-notch white label tech support service can help you accomplish expert technical skills and excellent customer service customized to your needs, at affordable pricing.

Customers are without a doubt the biggest assets of an organization. Ensuring customer delight is the ultimate goal that can lead to business success. But, what exactly does it mean?

Customer delight is not just about making them say a “Thanks”; rather creating a “wow” factor to the customer, with your services. An excellent white label tech support can make it a part of your company culture. An exceptional customer service experience not only exceeds your customers’ expectations but also affect them in the most positive way.

Challenges that agencies face while offering support

Challenges with support

Offering support services to clients may not be the primary or even secondary capability of a web agency (or business) but they need to do it none the less. Setting up a support team can also definitely drive business costs to go up considerably, and would require some shifting of focus from the core business areas as well.

Furthermore, subject matter experts might be called upon, from time to time, to get involved with tasks and issues that would be totally unrelated to their areas of expertise and that may lead to a less than satisfactory result from the customers’ point of view. On top of that, raising an entire support in-house comes with a significant learning curve attached to it.

White label tech support and its benefits

Here, we will look at 5 ways how having an efficient white label tech support team can help your business to grow more:

  • Focus on your business

With an efficient tech support team to assist you, you are likely to get more time to focus on your core business activities better. Support calls take away your focus from the core business activities such as sales or marketing, product engineering, etc. With a top-notch tech support team, you need not worry about customer support, as tech support teams working as an extended arm of the agency, can address all the support requests from clients, site performance of the servers, and security issues while ensuring the desired outcomes are fulfilled.

  • Minimize cost

Offering competitive 24/7 tech support is costly. It includes various costs such as salary, infrastructure costs, utility costs, accounting costs, and more. Hiring services from a white label support provider can help you minimize the costs incurred in staff and infrastructure because they generally do this by sharing the facilities with multiple companies.

  • Compete with market leaders

By providing a pleasant customer experience, your support team can boost your company’s branding as well as client base. This would send out more references from your client base and effectively widen it. Furthermore, large businesses can provide a wide range of costly tech support, which borders on the impossible for small businesses. However, with a white label tech support that is at the same time cheap yet efficient, your business can easily compete with the forerunners of the field, although this would require time and dedication.

  • Round the clock support with increased uptime

A good and well-established customer service should be able to deliver round the clock support. Let’s say you are out of the office or busy with other calls, or even if your power or phone is down, your customers cannot reach you. This would definitely create a negative impression of your support services to the customer. With white label tech support, you can positively avoid this kind of a situation as these support teams are equipped with solutions to all of these problems and can thus provide 24/7 customer support.

  • Web hosting expertise

Web hosting comes with service disruptions ranging from PC and ISP issues to server and network issues as there is no avoiding these issues; it is a packaged deal. Some of the common web server issues include directory password protection issues, enabling cron tasks, etc. With an efficient tech support team, handling hundreds of support calls per day, they can also easily and quickly isolate the problems and fix them.

A tad bit more

I have discussed the benefits you can get from having a white label tech support team and how it can help you gain business momentum. However, I would like to add a tidbit about how you can actually gain customer delight because that is the main thing that can boost your business momentum.

Steady quality support is what brings about real customer delight. Quality, more often than not, refers to a set of standards or measurements for the service. And meeting these quality standards can ensure customer delight.

Here are some steps to ensure that:

  • Primarily, the basic support functions need to be executed properly. This means fulfilling customer expectations by providing timely and error-free solutions.
  • A vital aspect is to perform an in-depth analysis of the problem and coming up with an absolute solution to it, rather than providing a makeshift band-aid solution. Customers do not like to face the same problem again and again.
  • It is essential to prevent any issue from happening or to avoid repetition of the same problem and in order to do that performing proactive tasks is important.
  • Customers should be handled in a more compassionate manner and provided with a more personalized solution helps win them over.

A ‘delighted’ customer will feel the positive experience and remember it., talk about it to others and will definitely come back for more. All in all, having a white label tech support will help you in all these manners.